By booking your holiday with Thisledo Holiday Cottage you agree to the following terms and conditions:

Payment

Confirmation of your online bookings will be sent within 24 hours; if we have received a earlier booking for the same week(s) from another booking source and cannot accept your booking, we will provide a full refund. A deposit of 50% of the weekly rental is payable when booking. We will send you a confirmation, by post or email, upon receipt of this deposit. The balance of the cost of the holiday is due 30 days before you arrive.

Cancellation Policy – Peace of Mind for Your Booking

We understand that plans can change, so we offer a flexible cancellation policy to give you peace of mind. You can cancel your booking free of charge up to 60 days before your arrival date.

If you need to cancel within 60 days of your stay, the full cost of your reservation will be payable unless we are able to re-let the cottage. If we successfully re-let the cottage for your booked dates, we will refund you, minus a £25 handling fee.

As our booking agreement is a legal contract, we strongly recommend taking out holiday cancellation insurance to cover any unforeseen circumstances.

Non-availability of cottage as booked

We would only cancel your holiday if the cottage was unavailable for reasons beyond our reasonable control. We would attempt to offer you alternative accommodation, however if this was either not possible or not acceptable to you then we would refund to you all monies paid for the holiday. Our liability to you would not extend beyond this refund.

Arrival

Thisledo Holiday cottage will be ready for you from 3.00pm on the day of your arrival, unless otherwise agreed in advance.

Departure

We strictly require that you vacate your cottage by 10am on the morning of your departure. To assist preparation for the next visitors, we ask that you leave the property in a clean and tidy condition.

Liability

We do not accept responsibility for injury to persons or loss/damage to possessions unless caused by proven negligent act or omission of ourselves, our employees or contractors, or agents of the same, whilst acting in the course of their employment. This includes loss or damage to vehicles and their contents, and to the personal possessions you bring with you.

Complaints

Should you find any faults or have any complaints during your stay, please advise us immediately so that any appropriate action can be taken. Any unresolved disputes may be referred to arbitration.

Damage and Breakages

You are responsible for any breakages or damage you or your pets cause to the cottage and its contents, a list of replacement value is available on request. Please report these before you leave.

Web Site and Brochure

We make every effort to ensure that the information and cottage description contained on our web site and in our brochure and the accompanying leaflets are accurate. We do however reserve the right to make small changes and we accept no liability for minor inaccuracies.

Pets

One small well behaved dog is normally allowed in the cottage and must be declared on booking. Please note that pets are not allowed in the bedrooms or on the lounge furniture. You are responsible for the costs of all damage caused by your pets.

Vehicles

It is possible to park you car for a short period of time (20 minutes) by the cottage for loading & unloading. We provide parking recommendations when we confirm your booking.

No Tenancy

The agreement is for the holiday period and is not intended to create the relationship of Landlord and Tenant between the Visitor and the cottage owners. The Visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the Agreement.

Governing Law

The construction, validity and performance of the Agreement shall be governed by the law ofEnglandandWales, and both parties submit to the exclusive jurisdiction of the Courts inEnglandandWales.