Reflecting on Our 2024 Stays: A Mix of Praise and Constructive Feedback

4th May 2024

As we kick off May 2024, we take a moment to reflect on the experiences shared by our guests through Booking.com reviews. We’re delighted to have received feedback from four stays this year, with a range of ratings that give us insight into what we’re doing well and where we can improve.

Out of the four reviews, two guests awarded us a perfect ’10’, one gave us a ‘9’, and another gave us a ‘7’. While the majority of feedback was overwhelmingly positive, we value all comments as they help us enhance our guests’ experiences.

The reason cited for the ‘7’ rating was the size of the cottage, which the guests felt was too small. We appreciate this feedback and take it seriously. It’s important to note that our holiday cottage is a one-bedroom property, and its dimensions are consistent with others of the same age in the area. We understand that size preferences vary among guests, and we strive to provide accurate descriptions and images to manage expectations.

In response to the concern about size, we want to reassure future guests that we take pride in offering a larger bedroom and bathroom compared to some of our competitors who have opted for a second bedroom by sacrificing the size of the bathroom and main bedroom. We believe this trade-off enhances comfort and functionality for our guests. The kitchen also has an extension unlike our neighbouring competitors.

Overall, across all four scores, our average rating stands at a commendable 9 out of 10. This reflects our dedication to providing exceptional service and accommodation. We’re grateful for the positive feedback and constructive criticism alike, as it motivates us to continually improve and exceed expectations.

As we move forward, we remain committed to delivering memorable experiences for all our guests. We invite you to book your stay with us and experience our hospitality firsthand. Thank you to everyone who has shared their feedback, and we look forward to welcoming you to our cottage soon.